Archives for the month of: January, 2012

Call analytics can tell you a lot about your customers and about how they respond to your advertising. Call analytics can also help you get the most bang for your buck with your advertising budget.

Analytics are normally associated with measuring website statistics. They became main stream with the arrival of Google Analytics®. But websites are not the only communication medium businesses depend on, most businesses rely the medium that is the easiest to use – the phone. Remarkably, many businesses do not track the phone call information in terms of customer communication. That is understandable, tracking phone call information can be tedious, and take up a lot of time often yielding little in the way of useful information.

InteliPhone automatically creates and tracks your call analytics for you – nothing for you to do except look at the results and use them. Know what demographic responds to your ads, products and services. Know when customers respond or use the data to determine when you may need to add staff.

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InteliPhone Call Analytics

Some callers prefer automation, some prefer a real person – blending them together can save you a bundle!

The biggest expense of a live answering service is the operators themselves.  However, operators may be a necessary part of your business so completely getting rid of them is not an option. The better course of action is to find ways to reduce your bills if you are strapped for money.  That’s where our Blended PBX can help.  Our studies show even under the most extreme circumstances a percentage of your callers prefer, or at least, are willing to use automation instead of live operators.  InteliPhone’s Blended PBX can be configured to forward calls to you or your employees where ever they are and to your operators when you or your employees are not available.  Moving just a fraction of callers to a this type of  service can lower your overall bill.  for more information.