Archives for category: Blended PBX

Avoid the hardware hassle with InteliPhone's Single NUmber Service

 

If you are running a small business odds are the telephone is the life line for your business. Take a moment and think what you would do if your phones stopped working? Not a pretty picture. You can manage, but it would make running your business much more complicated.  The same complications may occur if you use a single cell phone. Sure you can route your second simultaneous call to voicemail, but what about the third, fourth or fifth?  This is where a virtual answering service can help.

InteliPhone’s Single Number Service can answer multiple simultaneous calls, routing each one specifically as you want, whether to different employees, voicemail or even live operators.  You can customize a script to record key presses or spoken information.  Our Single Number Service can also serve as a automatic backup contingency in the event your lines stop working.

If you are ready to look into an answering service to handle the front end or to be there as a backup, check out http://www.inteliphone.com or call 800-680-8306.

oldSchoolOps

If you rely on the phone for sales you know that sometimes a missed call means a missed sale.  A phone system can help you capture those missed calls, but sometimes people want to hear a “real” voice on the other end.  The dilemma then that most new business owners face, “How can I capture those lost leads, without investing a lot of capital?”

You can hire someone to answer your phones, but are you getting enough phone calls to warrant investing $17,000 – $25,000 a year (avg operator salary)?  Phone systems run about $1,000 per person and require installation and maintenance  but don’t necessarily get callers to a “real” person.

In trying to solve this problem for our customers, we kept a few principles in mind.

1.  Most people trust automated solutions for simple tasks (ie. prescription refills, account balances, tracking shipments).

2. Most people do not make a major decision to purchase a product or service without talking to someone first.

3. In the tight economy, small business owners are leery of any major capital expenditures.

With this dilemma and these principles  in mind, we developed our Live Operator “Blended PBX” approach to answering your phone calls.  InteliPhone blends together the best of automated systems and live operators.  So simple tasks can use the automated system (saving you money) and Live Operators (or better yet – you or your employees) for those times when people need to talk to someone prior to committing.  We developed an online control panel, and free smartphone apps, that let you decide when and how to make our live operators ‘available’ to your callers.  Giving you the capability to add extra an extra employee, but only when you need it.

For instance, you can activate an ‘Operator’ menu option based on time of day or day of week. Activate zero out capabilities on a per mailbox basis to allow certain callers to reach an operator when they feel the need is urgent. Additionally, you can override your pre-programmed schedule at any time to cover holidays, emergencies, meetings, vacations, etc.  You can even share operator responsibilities by assigning operator calls to your staff, when they are available, and to our live call center when they are not.

Our professional, US based operators will greet your callers with your company name and a script you’ve written. They can answer basic questions, provide directions, and take urgent messages for your business and employees — as though they were sitting at your own reception desk.

For more information call 800-680-8306 or http://www.inteliphone.com/liveoperators.html

If you are running a small business odds are the telephone is the life line for your business. Take a moment and think what you would do if your phones stopped working? Not a pretty picture. You can manage, but it would make running your business much more complicated.

You can have the same complications if you just use a single line or a cell phone. Sure you can route your second simultaneous call to voicemail, but what about the third, fourth or fifth?
This is where a virtual answering service can help. A virtual answering service like InteliPhone can answer multiple simultaneous calls, routing each one specifically as you want, whether to different employees, voicemail or even live operators.
You can customize a script to record key presses or spoken information.

If you are ready to look into an answering service to handle the front end or to be there as a backup, check out http://www.inteliphone.com or call 800-680-8306.

Call analytics can tell you a lot about your customers and about how they respond to your advertising. Call analytics can also help you get the most bang for your buck with your advertising budget.

Analytics are normally associated with measuring website statistics. They became main stream with the arrival of Google Analytics®. But websites are not the only communication medium businesses depend on, most businesses rely the medium that is the easiest to use – the phone. Remarkably, many businesses do not track the phone call information in terms of customer communication. That is understandable, tracking phone call information can be tedious, and take up a lot of time often yielding little in the way of useful information.

InteliPhone automatically creates and tracks your call analytics for you – nothing for you to do except look at the results and use them. Know what demographic responds to your ads, products and services. Know when customers respond or use the data to determine when you may need to add staff.

For more information visit www.inteliphone.com

InteliPhone Call Analytics

Some callers prefer automation, some prefer a real person – blending them together can save you a bundle!

The biggest expense of a live answering service is the operators themselves.  However, operators may be a necessary part of your business so completely getting rid of them is not an option. The better course of action is to find ways to reduce your bills if you are strapped for money.  That’s where our Blended PBX can help.  Our studies show even under the most extreme circumstances a percentage of your callers prefer, or at least, are willing to use automation instead of live operators.  InteliPhone’s Blended PBX can be configured to forward calls to you or your employees where ever they are and to your operators when you or your employees are not available.  Moving just a fraction of callers to a this type of  service can lower your overall bill.

http://www.inteliphone.com  for more information.